Policies

We offer free standard shipping within Canada on orders that total $150 or more and international orders that total $350 or more, excluding discounts and taxes.

For orders under the Free Shipping threshold, you'll be given some options when you checkout. You should have the option of using Canada Post, Purolator, or UPS. You'll be presented with a range of options for the various prices and delivery speeds.

You can see more detail about shipping here.

There's more about international shipping here.

We do events all over Nova Scotia, from Halifax to Yarmouth. When you order something off the webpage, browse our Events page to see where we'll be. If we're coming to a market near you, you can select "Free Local Delivery" as the delivery method at checkout and we'll meet you there with your new Things at no extra charge.

We try very hard to ship orders the business day after they're placed, from Monday to Thursday. They will always be in the mail within 3 business days unless there are highly unusual circumstances. We're doing our best and are super excited to get your crystals to their new home.

Actual delivery time depends on the courier service bringing your order. At checkout, you'll have a choice of shipping methods and costs that will give you an idea of delivery speed, but once your package is in the hands of the courier, we can't control how long they take. Most delivery methods seem to reach most North American locations within 7 - 10 days.

Most of the tariffs to the US that we have seen lately are under $10CDN on a $40-$60 order.

You, as the purchaser, are responsible for paying any duties and tariffs on the products you order. As a Canadian vendor, we are responsible for collecting and submitting those fees on your behalf prior to shipping. Once you checkout, we'll contact you with details regarding the amount owing. If you think the tariffs are unreasonable, we'll refund your order in full. If you're OK with the amount, we'll collect the tariffs from you and remit them on your behalf when we ship your order.

You can see more detail about international shipping here.

You will always receive a tracking number when your parcel is shipped.

Most carriers provide a nominal amount of insurance, usually around $100. If you're interested in more insurance please let us know... we'll collect the details and set it up for you. We aren't responsible for any loss or damage during shipping. Please ensure that you provide us with your full and correct address. We're not responsible for the cost of re-shipping a product the couriers were unable to deliver.

Canadian orders over $150 and international orders over $350 ship for free. You can place several smaller orders to reach that threshold, and we'll hold onto your Things here for you until you email us and tell us to ship them.

You can read more about Open Boxes here.